Переводчик/Специалист по качеству и претензионной работе

Initial reception of requests from customers (after-sales service) and resolving issues to meet customer needs; -Processing applications in CRM (Bitrix 24, 1C) on a daily basis; -Communication with related departments and stores.

Publication and editing of texts on the website via CMS Bitrix; Russian-Farsi translations.

Resolve customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution; Resolve customer issues with urgency while balancing the needs of the customer with IKEA store and Customer Support Center operational procedures and costs; Work with Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded; Advise co-workers on complex workflow issues; Ensure that co-workers perform work in accordance with internal rules and maintain discipline in handling all contact methods; Writing and editing of materials (routines, instructions, reports etc.) in the internal knowledge base; Writing and editing of Q&A on the IKEA Russia website; Assessment of employee communication with service providers in a chat; Advising co-workers on the goods quality issues; Preparing and conducting of trainings.

Resolve customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution; Resolve customer issues with urgency while balancing the needs of the customer with IKEA store and Customer Support Center operational procedures and costs; Work with Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.

Farsi-Russian translation of personal documents

Russian-English and English-Russian translations. Technical subjects.

Participation in the scientific project "Documentary history of the Russian direction of Safavid diplomacy (1501-1722)"

Russian-Farsi and Farsi-Russian interpretation. Technical subjects.

Registration and migration registration of hotel guests, information assistance (phone, email).

Monitoring of the correct function of arcade machines; Assistance to clients; Distribution of leaflets; Watching the kids in the game room.